Jordan Bronson

Resume

About Me

Dynamic and highly skilled Cloud Support Engineer with expertise in designing, implementing, and managing hybrid and multi-cloud environments. Proven ability to integrate on-premise systems with AWS, Azure, and GCP platforms while adhering to DoD security standards. Experienced in Infrastructure as Code (Terraform, AWS CloudFormation), container orchestration (Docker, Kubernetes), and CI/CD pipelines (Jenkins, GitLab, GitHub Actions). Strong background in scripting and automation using Python and Bash, with a focus on enhancing operational efficiency and system reliability. Holds AWS Certified Cloud Practitioner and CompTIA Security+ certifications. Adept at troubleshooting complex technical issues, mentoring team members, and ensuring high service availability.

Name: Jordan Bronson
Age: 27
Job: Cloud Support Engineer
Residence: Riverview, FL
Email:jordan.bronson@protonmail.com

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Experience

October '22 - Present

Cloud Support Engineer @ Ollion

● Managed multi-cloud environments, ensuring seamless integration of on-premise systems with AWS, Azure, and GCP platforms.

● Designed and implemented Infrastructure as Code using Terraform, enhancing deployment consistency and reducing provisioning time.

● Supported proactive monitoring and troubleshooting using DataDog and AWS CloudWatch, improving system reliability and reducing downtime by 30%.

● Collaborated with cross-functional teams to implement CI/CD pipelines using Jenkins and GitLab, accelerating software delivery cycles.

● Enhanced cloud security by adhering to DoD frameworks and implementing cloud security best practices, including IAM policies and encryption standards.

● Mentored junior team members on multi-cloud best practices and automation strategies.

May '22 - October '22

Service Desk Analyst @ Polestar Defense Systems USA

● Monitored system and data performance of AWS EC2 instances via CloudWatch, ensuring 99.95% system availability for U.S. Coast Guard (USCG) operations.

● Provided support to enhance the Maritime Domain Awareness (MDA) platform, ensuring compliance with DoD and USCG standards.

● Assisted in the operation and maintenance of National Data Center systems, ensuring real-time availability of critical vessel data.

● Delivered comprehensive training to new users, ensuring smooth adoption of MDA systems.

July '21 - January '22

Endpoint Administrator @ SitusAMC (Contract)

● Automated endpoint management tasks using PowerShell, clearing an 8-month backlog of PC collection tickets in 2 months.

● Supported hybrid cloud operations, including AWS server migrations and WorkSpace configurations.

● Developed and maintained internal documentation for endpoint management processes, ensuring consistency and accuracy.

● Collaborated with cross-functional teams to optimize endpoint provisioning and device lifecycle management.

Education

Oct. '22

Western Governors University

B.S., Information Technology - Cloud Computing.

Skills

High Proficiency

Amazon Web Services (EC2, Lambda, DynamoDB, CloudWatch, etc.)
Monitoring & Incident Management (DataDog, New Relic, CloudWatch)
Scripting (JavaScript, Python, Bash)
Cloud Infrastructure Management (Terraform, CloudFormation)
Systems Administration (Windows, Ubuntu, RHEL)
General Troubleshooting

Knowledgable About

Kubernetes

35%
35%
Docker

40%
40%
Splunk

40%
40%
Networking

45%
45%

Interested in Learning

Ansible
Openshift
IAM / RBAC
Istio
NoSQL
GenAI
Cloud Cost Optimization
Ansible

Certifications